Customer Success Specialist

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Kelsey is a Customer Success Specialist with Foundation. Based in Halifax, she is a graduate of Dalhousie’s Bachelor of Management (Leadership and Organization) program and Nova Scotia Community College’s Music Business program. Since then, she has worked in social media, licensing, B2B marketing, and events. Kelsey strongly believes in the power of a strong team to solve problems and accomplish great things.

WHAT IS USUALLY PLAYING IN YOUR HEADPHONES?

I love pop-rock! Some of the bands frequently on my Spotify On Repeat playlist lately include The Maine, Bastille, Joywave, and Waterparks. When I’m not in an upbeat mood, you can usually find me listening to lower-key artists like Hozier, Phoebe Bridgers, or FINNEAS. I also love discovering local up-and-coming artists. Ask me who I think is the real deal!

If I’m wiring in to get some serious work done, though, I’ll have a lo-fi stream or classical playlist with no vocals on.

WHEN YOU WERE A CHILD, WHAT DID YOU WANT TO BE WHEN YOU GREW UP?

I cycled through a lot of career options as a kid! Teacher, veterinarian, lawyer, rock star. As I grew up, I learned that writing and performing music are very difficult, but I loved learning about and reverse-engineering all of the steps that needed to happen in order to see a finished product. Anyone who has planned a trip with me is not surprised I have taken up a role in project management!

WHAT ARE YOU HAPPIEST DOING, WHEN YOU ARE NOT WORKING?

Going to music shows! Big or small. Whether I’m in an arena singing along to a world-famous band’s song, or at a dive bar cheering on my friends, I’m happiest in front of a stage.

WHAT IS YOUR HIDDEN TALENT?

I have an uncanny ability to find items other people are looking for that they can’t find — but almost never items of my own. Still looking for a loophole for managing this one.

WHAT IS ONE OF YOUR FAVOURITE QUOTES?

“That lingering 20-year knowledge of your old childhood friend’s landline number can only be credited to love’s enduring nature.” — Hozier

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