Foundation is a digital content marketing agency with a focus on planning, creating, and distributing content for B2B brands. We work with software companies that are redefining business in their industry along with ambitious B2B brands growing faster than ever. Our team operates 100% remotely, and we’re obsessed with growth.
We run a lean B2B content-driven machine. We own and manage multiple brands. We develop content that goes on to be seen by millions. We collaborate with some of the brightest in the industry. We have clients from around the world.
And we’re just getting started.
As an account manager, you will manage a group of clients and set the tone of each production project. As the liaison between our clients and our internal teams, you will act as the first point of contact and maintain day-to-day relationships with clients. You will prepare for and host meetings with the clients to inform them about the current work status of their projects and share new opportunities that allow them to achieve their KPIs. You will ensure the internal project team has everything they need to stay on task and exceed client expectations. You are the quarterback for the team.
WHAT THE SUCCESSFUL CANDIDATE WILL BE DOING:
- Ensure all client commitments are met during retainer/ production projects.
- Collect core project information from clients, sales, and strategy team and brief production team.
- Verify the production team has access to all platforms and materials to initiate retainer work.
- Prepare internal and external project decks and reports: Progress updates, budget updates, client sync decks, etc.
- Lockdown content topics in time to support production timelines and commitments.
- Lead point of contact for async client communication.
- Onboard new clients into our workflows and set them up for success.
- Contribute to and, in some cases, lead client discovery sessions and ensure the information to set the strategy up for success is collected and shared with the broader team.
- Lead internal project team meetings.
- Own client database updates and the creation of resourcing requests for your projects once handoff to production begins.
- Ensure the CSM and NPS are completed on time for assigned projects.
- Support setup of internal workflow as needed.
WHAT SKILLS AND EXPERIENCE THE SUCCESSFUL CANDIDATE WILL NEED:
- 2 years of marketing agency experience in a similar role.
- 2 years of B2B SaaS experience.
- Excellent client communication skills, both live and asynchronous.
- Ability to effectively manage and escalate (as required) competing priorities for the business.
- Strong project and task management skills.
CHARACTERISTICS THE SUCCESSFUL CANDIDATE WILL NEED:
- Eager to learn with a growth mindset.
- Experience working under pressure and adapting to changing priorities.
- Strong communication and persuading skills, as well as customer service-oriented.
- High energy & curious by nature.
- Effective analytical and problem-solving skills.
- Interest in media as a whole and the role the internet has on culture.
- Strong interpersonal skills, with the ability to form productive working relationships.
- We're a remote team, so it's important that you're well-organized and can manage your schedule.
- Ability to work within the Atlantic or Eastern Time Zone.
Immediate benefits:
TECH BUDGET
We will give you a budget to buy the gadgets and tech you need to execute.
100% REMOTE
Flexible work environment—we expect you to work hard, but give you the freedom to do it in your preferred setting.
ALL NATIONAL HOLIDAYS
We offer time off for all National Holidays. Whether you’re living in Canada, US, Australia or Japan — you’ll get those days off.
Benefits after three months:
PAID TIME OFF
Two weeks minimum paid vacation days.
WELLNESS & FITNESS COVERAGE
We cover all team members’ costs for gym or yoga memberships. You have to keep the mind right to keep the grind right.
EDUCATION REIMBURSEMENT
Learning is very important in our culture! We offer a monthly stipend to encourage you to buy books, listen to webinars and purchase materials that will help you grow professionally and personally.
COMPETITIVE MEDICAL & DENTAL BENEFITS
We offer a competitive dental and healthcare benefits plan for colleagues and their families.
HOW TO APPLY:
We are hiring a full-time employee from Canada or a full-time International contractor for this role.
Please follow this link to apply for the position.