Foundation is a digital content marketing agency with a focus on planning, creating, and distributing content for B2B brands. We work with software companies that are redefining business in their industry along with ambitious B2B brands growing faster than ever. Our team operates 100% remotely, and we’re obsessed with growth.
We run a lean B2B content-driven machine. We own and manage multiple brands. We develop content that goes on to be seen by millions. We collaborate with some of the brightest in the industry. We have clients from around the world.
And we’re just getting started.
We’re looking for a Senior Account Manager to join our Client Services team. In this role, you’ll own a portfolio of large and high-priority clients, acting as their main point of contact and trusted partner. You’ll set the tone for projects, lead communication between clients and our internal teams, and ensure that deliverables are completed on time, on budget, and above expectations.
If you’re a natural relationship builder with strong project management skills and a proven track record of driving client success, we’d love to hear from you.
WHAT THE SUCCESSFUL CANDIDATE WILL BE DOING:
- Serve as the primary liaison for 4–5 enterprise or high-priority clients, ensuring strong, lasting relationships.
- Lead client meetings, providing clear updates on progress, budgets, and opportunities to achieve KPIs.
- Coordinate with internal teams to ensure projects run smoothly and commitments are met.
- Onboard new clients, guiding them into our workflows and setting them up for success.
- Lead point of contact for async client communication.
- Onboard new clients into our workflows and set them up for success.
- Proactively identify growth opportunities for clients and confidently communicate recommendations.
- Manage multiple stakeholders, balancing competing priorities with professionalism and clarity.
- Oversee client database updates and handle the creation of resourcing requests for your projects as they move into the next phase.
- Ensure the CSM and NPS are completed on time for assigned projects.
WHAT SKILLS AND EXPERIENCE THE SUCCESSFUL CANDIDATE WILL NEED:
- 5 years of marketing agency experience in a similar role.
- 5 years of B2B SaaS experience.
- Excellent client communication skills, both live and asynchronous.
- Ability to effectively manage and escalate (as required) competing priorities for the business.
- Strong project and task management skills.
CHARACTERISTICS THE SUCCESSFUL CANDIDATE WILL NEED:
- Eager to learn with a growth mindset.
- Experience working under pressure and adapting to changing priorities.
- Strong communication and persuading skills, as well as customer service-oriented.
- High energy & curious by nature.
- Effective analytical and problem-solving skills.
- Interest in media as a whole and the role the internet has on culture.
- Strong interpersonal skills, with the ability to form productive working relationships.
- We're a remote team, so it's important that you're well-organized and can manage your schedule.
- Ability to work within the Atlantic or Eastern Time Zone.
Immediate benefits:
TECH BUDGET
We will give you a budget to buy the gadgets and tech you need to execute.
Note: This benefit is available to residents of Canada only.
100% REMOTE
Flexible work environment—we expect you to work hard, but give you the freedom to do it in your preferred setting.
ALL NATIONAL HOLIDAYS
We offer time off for all National Holidays. Whether you’re living in Canada, US, Australia or Japan — you’ll get those days off.
Benefits after three months:
PAID TIME OFF
Two weeks minimum paid vacation days.
WELLNESS & FITNESS COVERAGE
We cover all team members’ costs for gym or yoga memberships. You have to keep the mind right to keep the grind right.
Note: This benefit is available to residents of Canada only.
EDUCATION REIMBURSEMENT
Learning is very important in our culture! We offer a monthly stipend to encourage you to buy books, listen to webinars and purchase materials that will help you grow professionally and personally.
COMPETITIVE MEDICAL & DENTAL BENEFITS
We offer a competitive dental and healthcare benefits plan for colleagues and their families.
Note: This benefit is available to residents of Canada only.
HOW TO APPLY:
We are hiring a full-time employee from Canada or a full-time International contractor for this role.
Please follow this link to apply for the position.