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VP of Client Services

 

 

Foundation is a digital content marketing agency with a focus on planning, creating, and distributing content for B2B brands. We work with software companies that are redefining business in their industry along with ambitious B2B brands growing faster than ever. Our team operates 100% remotely, and we’re obsessed with growth. 

We run a lean B2B content-driven machine. We own and manage multiple brands. We develop content that goes on to be seen by millions. We collaborate with some of the brightest in the industry. We have clients from around the world. And we’re just getting started.

The mission for this role is to own client retention and grow successful client relationships for the service division that allows Foundation to meet its growth objectives. As a member of the senior leadership team, the VP of Client Services will oversee the service division team members directly or vertically and will provide counsel to the COO on how to meet growth objectives. 

The VP of Client Services will establish relationships internally by managing team members, understanding our core business metrics and knowing the ins and outs of key client accounts such that our teams are extending contracts and building long-term relationships with our clients.

What the successful candidate will be doing:

  • Act as a business leader and people manager across the entire service division with 20 + clients. This individual’s primary mission is to work closely with our directors and senior staff to achieve Foundation’s revenue growth and market share.
  • Understand and optimize Foundation’s service offering and delivery processes of all services, including strategy, SEO, distribution, brand, reporting, content creation, etc.
  • Create training and developmental opportunities and material to support the professional growth of Foundation’s team, including all aspects of consulting that lead to trust client partnerships.
  • Consult directly at an executive level of engagement with our key existing and prospective client partners about improving their marketing results.
  • Support the teams’ development of strategic solutions for our clients and manage internal resources alongside our resource manager to fulfill these strategies on time and on budget.
  • Lead team syncs to ensure successful client delivery among content and strategy teams.
  • Contribute to Foundation’s monthly, quarterly and annual business planning efforts, advisory/strategy consulting engagements, and “accountability” for the quality and business impact of ongoing client work.
  • Delivery of P/L reporting across all service division accounts along with recommendations.

What skills and experience the successful candidate will need:

  • Minimum of 10+ years experience in relevant agency/relationship marketing disciplines.
  • Previous experience within a high-growth consulting firm or marketing agency is preferred.
  • Five years of people leader experience leading direct and vertical reporting relationships of 10-15+ people.
  • Previous experience with client retention and expansion targets with meeting or exceeding those targets.
  • Experience working with clients in the SaaS and/or B2B Tech industry.
  • Solid understanding of all key digital channels (SEO, Digital Marketing, Content Marketing, and other Digital services).
  • Excellent ability to manage client relationships, especially sensitive issues, and effectively problem solve.
  • Experience scaling across 20+ accounts, working with multiple project teams to achieve clients' goals.
  • Direct, focused expertise within the SaaS and/or B2B tech industries at large is optional but preferred.
  • Experience managing large, complex, multi-million dollar accounts with strategy, analytics, digital and creative components.
  • Strong experience managing the financial aspects of a book of business, including forecasting revenue, costs, profit margins, invoicing, reporting your financials to company executives, etc.
  • Experience hiring, managing, and developing a team responsible for the day-to-day execution of client programs; must thrive in building highly effective teams; possess strong people management skills.
  • Experience working with clients in the SaaS and/or B2B Tech industry.
  • Typical travel requirement of 10% to 25%, including internal to HQ, with clients and prospects, and industry events; travel will fluctuate with activity and opportunity, and at times, the requirement will be greater.

What characteristics the successful candidate will need:

  • High energy and curious by nature.
  • Excellent judgment and ability to make decisions in a fast-paced, dynamic setting.
  • C-Suite level presentation skills and ability to handle high-level client interactions on the spot.
  • Eager to learn, with a growth mindset.
  • Experience working under pressure and adapting to changing priorities.
  • Strong communication and persuading skills, as well as customer-service oriented.
  • Interest in media as a whole and the role the internet has on culture.
  • Effective analytical and problem-solving skills.
  • Strong interpersonal skills, with the ability to form productive working relationships.
  • We're a remote team, so it's important that you're well-organized and can manage your own schedule.

Immediate benefits:

TECH BUDGET

We will give you a budget to buy the gadgets and tech you need to execute.

100% REMOTE

Flexible work environment—we expect you to work hard but give you the freedom to do it in your preferred setting.

ALL NATIONAL HOLIDAYS

We offer time off for all national holidays. Whether you’re living in Canada, the US, Australia, or Japan, you’ll get those days off.

Benefits after three months:

PAID TIME OFF

Two weeks minimum paid vacation days.

WELLNESS & FITNESS COVERAGE

We cover all team members’ costs for gym or yoga memberships. You have to keep the mind right to keep the grind right.

EDUCATION REIMBURSEMENT

Learning is very important in our culture! We offer a monthly stipend to encourage you to buy books, listen to webinars, and purchase materials that will help you grow professionally and personally.

COMPETITIVE MEDICAL & DENTAL BENEFITS

We offer a competitive dental and healthcare benefits plan for colleagues and their families.

SALARY:

Salary is commensurate with experience.

LOCATION:

Preferred → Canada

Secondary → USA (East Coast)

HOW TO APPLY:

Please apply to careers@foundationinc.co

 

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